Call Reception

All customer or end user requirements are received by our Call Center operators. Our call center is equipped with the most innovative software and hardware technology which allows us to accurately register and monitor every incident reported by your customers.
Our web enabled software application allows all parties involved in the call monitoring process to view the status of each call, this gives you, your providers and your customers the ability to view the status of the incident reported by simply logging into our system.
We’ve integrated IVR and ACD systems in our call center in order to increase efficiency in our call management and provide you with top of the line service.

Call Dispatch

Once the incident has been registered, the system allows us to assign the best resource for its resolution. Our system then assigns and notifies our resources by various means of communication such as WEB, LAN, e-mail, beeper, radio or via phone.

Call Monitoring and Closing

Once the call has been assigned to the correct associate we carry out a complete incident monitoring in order to comply with the level of service agreed upon with the Client