NATIONWIDE BRANCH SERVICE OUTSOURCINGOF THE BANK’S FINANCIAL PLATFORM

Description:
Supply and support of the bank’s nationwide network of work stations, servers and scanners in each branch. Netser has the responsibility of maintaining the bank’s IT Network operative continuity in this project. The SLA covers the following; Leasing of Equipment, Project Management, Help Desk, Nationwide Field Support and Logistics (Storage, Dispatch and Administration).

Locations:

160 Branches

SLA

5x9x4

Equipment under contract:

4.500 Machines

Services provided:

Supply, distribution and installation of equipment

NATIONWIDE BRANCH FIELD SERVICE OUTSOURCING OF THE BANK’S FINANCIAL AND ADMINISTRATIVE NETWORK

Technology network service for two hundred and fifty nationwide branches and administrative offices located in Caracas. During this project, Netser held the responsibility of administrating service for 12,000 pieces of equipment such as, but not limited to PCs, Servers, Scanners, Printers, Financial Printers, Switches and Routers that were dispersed amongst the branches and administrative offices.

The SLA consisted of the following: Project Management, Call Center, Nationwide Software and Hardware Field Service Support, Logistics (Storage, dispatch and administration) as well as IT Inventory Control.

Locations:

250 Branches

SLA

6X9X4

Equipment under contract:

12.000 Machines

Services provided:

Call Center

CORPORATE CONTENT MANAGEMENT AND PROCESS AUTOMIZATION FOR A FINANCIAL GROUP 

Consulting and implementation of a content management and workflow solution. Today, this project allows the financial group to manage their content and documents in an automated and fully digitalized manner that is fully integrated with their pre-existing financial applications; thus placing the company in a technological and customer service vanguard.

Services provided:

ITIL Sspecialists

ADSL ROUTER INSTALLATION OUTSOURCING

Netser currently provides nationwide installation and repair services of the “ADSL” broadband modems for both residential and business Internet connection. We have successfully installed over 70,000 modems nationwide up to date.

Locations:

Venezuela

SLA

NBD

Services provided:

Call Center

CRITICAL DATA CENTERS SERVER PLATFORM SUPPORT FOR OIL COMPANY IN LATIN AMERICA

The Project consists of critical status server platform support along with storage units located in the Data Centers that the company has throughout Latin America. The agreement consists of various levels of SLAs depending on the country and the importance of each platform.

The countries covered under this contract:

Locations:

México, Trinidad, Colombia, Venezuela, Brasil, Chile, Perú, Bolivia y Argentina.

SLA

7X24; NBD

Equipment under contract:

285 Servidores y Unidades de Almacenamiento

Services provided:

Call Center

BREAK & FIX” FIELD SUPPORT IN THE CARIBBEAN FOR IT EQUIPMENT MANUFACTURER

Service requests are called into our Call Center for management of the necessary Field Service Support for the manufacturers IT equipment warranty on platforms such as Desktops, Laptops, Servers and Storage Solutions.

We’ve successfully provided service on over 17,000 pieces of equipment

Locations:

Trinidad & Tobago, San Vincent, Jamaica, Bahamas, Anguilla, Dominica.

SLA

7X24X4 ; NBD.

Equipent under contract:

Regional Platform

Services included:

Call Center