Managed services and its advantages

Managed services are the ideal solution to boost a business, optimize processes and generate cost reduction.

In a highly competitive and globalized market, companies are looking to achieve higher levels of innovation through the use of modern technological structures. However, not all organizations are prepared to properly manage their information technology (IT) systems. What are the options available to companies that want to improve their IT infrastructure? 

An effective solution is managed services. In our blog, you can find out how you can delegate complex IT tasks to a managed services provider (MSP). 

 What are managed services? 

They are an IT solution that allows companies to delegate to a provider (MSP) the management and supervision of the IT area. The main goal of this service is to guarantee the correct functioning of information systems, without unforeseen events that could affect the productivity and performance of your organization. 

Market competitiveness is driving dependence on technology, therefore, covering and anticipating IT needs can be the ideal alternative to mitigate problems that arise and may negatively impact the growth of a company. Furthermore, maintaining and supporting the technological infrastructure properly will always be much more beneficial than dealing with much bigger drawbacks that are difficult to deal with without a professional approach. 

Advantages of managed services 

For some years now, managed services have supported the operations of various industries. However, in 2020, due to the pandemic, the managed services market experienced exponential growth and reached unprecedented levels of demand. Today, digital transformation and innovation goals in organizations continue to drive the growth of the managed services market, which for many experts translates into a projected growth of US $680 billion by 2030. (Spherical Insights LLP, 2022) 

Managed services have gained an important space in organizations since they bring many advantages such as: 

• Cost savings

It can be difficult for an organization to define the correct way to divide expenses to cover an IT department. From security, networks, systems, and infrastructure these concerns can be solved in a professional way. With an ideal managed service provider, your organization will oversee the management and expenses of your IT resources while you pay for just one service that works holistically.  

This is how your company will be able to better budget expenses thanks to a stable and fixed, and yet scalable amount. But also, by outsourcing the management of the IT platform, companies can avoid the high costs of hiring and maintaining an in-house IT team.   

• Business at the forefront: 

Implementing the best practices for technology departments requires experience and technical knowledge. Managed services can provide your business with access to the most modern tools, technologies, and systems, which can help keep your company ahead of the curve. 

 By outsourcing IT management to a third-party provider, businesses can benefit from the provider’s expertise and knowledge. Their practice in implementing and managing IT systems can offer valuable insights and advice on best practices for maintaining a secure and efficient IT infrastructure. 

•  Focus on objectives

If your company doesn’t have someone to manage your IT infrastructure you may have to deal with management on your own. This can lead to you losing focus on the tasks of your business. An IT partner is ideal to maintain productivity without losing the focus. 

• Business continuity  

It is very common for companies in their daily operations to face interruptions in their devices or systems. As they are not solved quickly, they cause downtime that can have a serious impact on their objectives. Equipment, servers, or networks can fail without warning, so having an ideal MSP will allow the appropriate strategies to be designed to prevent and respond quickly to these interruptions.  

With our preventive maintenance service, you can optimize your equipment and maintain its useful life. As well, with our help desk service, you can find the ideal support if you need to manage problems in your IT area. 

Find out how Netser Group executed a successful Managed Services project for an important shoe chain. Click here

Increased operational efficiency  

A CISCO study indicates that managed services in a company increase efficiency between 50 and 60%. And one of the main reasons for this is that through this tool, businesses can count on adequate asset management so that the equipment or devices in the company guarantee the efficiency of their workflows. 

On the other hand, for those IT departments that suffer adverse circumstances due to the limitation of their resources, managed services allow businesses to scale to the next level because they provide the necessary support at each stage of the business so that information technologies adjust to their changing needs and enhance their growth strategies.  

When should a company implement managed services? 

This is a common question in the business world. Although there is no general answer, there are certain characteristics that can help determine if your business needs managed services.  

 First, if your organization experiences frequent issues in its technology infrastructure that it can’t manage effectively, it’s a clear sign that you need a partner that provides ongoing support for your needs. Additionally, if your company is looking to reduce costs in its technology initiatives without compromising its competitive capacity, managed services can be a cost-effective solution that allows a professional to manage the fulfillment of their IT objectives.  

 If a lack of internal resources limits your company’s ability to optimize its operations, a specialized partner, like Netser Group, can make the necessary IT expertise and resources available to improve your business results.  

 Finally, if your business is experiencing rapid growth, managed services are essential to ensure that systems and equipment can adequately respond to future needs and demands. 

How to deploy managed services correctly? 

First of all, a company must define its needs, elements, and objectives of current IT management. Netser Group can help you in identifying which are the critical points of your technological platform and what resources will allow you to advance in the process.  

Once a suitable IT-managed service provider has been selected, it will be necessary to establish the specific actions that the MSP will address. One of the most notable advantages of managed services is that they are governed by specific parameters, such as a service level agreement (SLA), which allows you to contractually establish the services to be provided, timelines, and performance metrics during service implementation. This offers a great advantage because it lets you adjust your needs to the service effectively and efficiently.   

 Finally, your organization will need to evaluate a successful transition so that tools, systems, and people align properly with your IT growth project. So, not only plan a route of action but involve your entire team so that you can meet your goals and obtain the best results.